Order & Pay

Order & Pay: QR code ordering for hotel F&B

At a table, by the pool or on a sunbed, guests scan the QR code, browse the menu and order from their phone. They pay online or charge their room. The order is sent to your POS and your team handles the service.

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Results measured at our clients

average waiting time to order: -8 min
F&B revenue in 1 season: +50%
guest adoption rate: 85%
less walking per waiter per day: ~20km

The challenge

Your F&B spaces hold untapped revenue potential

F&B staffing

These spaces require dedicated staff for order-taking and payments — especially during staff shortage periods.

Activity variations

Lunch rush, afternoon lull, busy weekends — impossible to staff correctly at every moment.

Guest satisfaction

Long wait times, having to stand up to order, lost sales — F&B directly impacts overall guest satisfaction. A simple QR code on every table changes the game.

F&B profitability without compromising the guest experience — that's exactly what Order & Pay makes possible.

How it works

One QR code, one complete journey — from order to payment.

Scan
Guest scans the QR code on their table or sunbed
Menu
They browse your menu, adapted to the outlet and time
Order & pay
They order and pay online or charge their room
Service
The order hits the kitchen, your team delivers

Digital F&B guest journey: the next groundbreaking innovation in hospitality

"WOW" Experience

A seamless, modern ordering journey that impresses guests and directly boosts overall satisfaction.

Staff Efficiency

Your team focuses on service and guest interaction instead of taking orders and carrying terminals.

Increased Revenue

More orders, higher average check, fewer lost sales — with the same staff.

The impact on your hotel

Guest experience

No more waiting to catch a server.
No need to stand up and order at the bar.

Staff experience

Daily waiter walking distance cut by 2 to 3x.
Peak times handled without extra headcount.

F&B performance

No more lost sales due to wait times or understaffing.
No overstaffing required, even to meet LQA standards.
Increased upselling capacity on every order.

Why most ordering systems are not suited for hotels & resorts

Technology goes beyond POS

A hotel needs POS, PMS, Loyalty and Guest App integration. Skeat connects them all.

Hotels have multiple and differentiated outlets

Restaurant, pool, bar, room service — each outlet has its own menu, hours and rules. Skeat manages everything from one platform.

Guest-staff interactions are at the core of service

Digital doesn't replace service, it complements it. Skeat ensures seamless digital-human continuity in the F&B guest journey.

Features

Online payment

Credit card, Apple Pay, Google Pay — guests pay directly from their phone.

Room charge

Guests charge their room folio with secure authentication and digital signature.

Digital signature

Skeat captures the guest’s signature during room posting and sends it to your PMS. A signature linked to the charge, with 75% fewer disputes and your posting rules respected.

Dynamic menus

Your menu adapts automatically based on outlet, time of day and day of the week.

Smart upselling

Contextual suggestions woven into the ordering journey to increase average check.

Rush Control

Real-time order flow regulation. Your kitchen never gets overwhelmed, guests are informed of wait times.

Staff Suite

Companion, Co-pilot, Rush Control — your team manages orders in 1 tap from anywhere.

Dynamic QR rotation

Configure QR routing by time, day or occupancy. SKEAT directs each scan to the menu, outlet or service flow assigned to those rules.

Multi-outlet

Each outlet gets its own config, menus and rules — all centralized in one platform.

POS & PMS integration

Product sync, payments and folio posting with Oracle, Infrasys, Mews and more.

Loyalty points

Earn & burn points directly within the ordering journey.

Digital tipping

Guests leave a tip in 1 tap — transparent and compliant.

Minimum Spending

Guests can place multiple orders on the same bill. At settlement, SKEAT checks the total against your minimum spend and adds any shortfall as a service charge.

Credit Card Surcharge

In Australia and Asia, SKEAT handles card surcharges through the service charges configured in your POS. Fees follow the market’s rules and are shown to guests before payment.