Accor choose SKEAT as preferred partner to deploy Order & Pay and Scan & Pay solutions globallyUnlock the potential of every F&B outlet.
Skeat delivers the most advanced digital ordering & payment technology in hospitality — increasing sales, improving operations, and elevating every customer interaction.
Trusted by leading brands worldwide
Key results from our clients
90%
Customer Adoption
+44%
Peak Time Revenue
-40%
Payroll
-10min
Waiting Time
75%
Customer Adoption
+30%
Average Spending
95%
Customer Adoption
-8min
Waiting Time
+50%
F&B Turnover
What our clients say about us
- Marketing Communication Manager, Sofitel Paris Baltimore Tour Eiffel
Manon Monnier
SKEAT has changed our lives! It is an optimal solution that corresponds to our values: we minimize our ecological impact while making significant financial savings. The interface is ergonomic and very pleasant. We can offer our customers all our services and offers in one place.
- F&B Manager, Novotel Monte Carlo
Benoit Frerotte
Skeat is a real plus for the organisation and additional sales within our establishment. It represents 60% of our Room-Service orders, and 100% of our Night Room. Rhaël's support is essential, he is always ready to listen and help you find the right solution for your needs.
- Leader Reception, Mercure Lyon Genas Eurexpo
Julie Lambert
Following the onboarding, we encountered some difficulties related to our internal network, but the SKEAT team never let us down. After 3 weeks of technical adjustments and test sessions, we were finally able to set up the ordering offer of the room service in a fluid and efficient way. The team sees this as a real added value and a time saver. We are very happy with the result.
- Chargée de Communication, Grand Hôtel Roi rené Aix en Provence
Stéphanie Nicolas
The SKEAT digital solution allows us to offer our clients a truly qualitative tool. The teams offer 100% personalised support, adapted to the expectations of each establishment. Don't hesitate, and adopt the SKEAT QR code!
- Butler, Novotel Lyon confluence
Cloé fanjat
An intuitive and flexible application, a personalized and very reactive follow-up, a real plus for our establishment!
- Responsable hébergement, Novotel Lyon Gerland Musée des Confluences
Thomas De Carvalho
A very simple handling that leaves us free to set up the application according to the specific needs of each hotel. Very efficient!
- F&B Manager, Novotel les halles
Thomas Guillot
Skeat now accounts for an average of 40% of our room service sales, and has helped us gain 9 points in % on the quality of our room service. It is a real added value for our establishment.
- F&B Director, Novotel Paris porte de Versailles
Benjamin Mercier
Very fun and easy to use software with very good feedback from customers on how to use it which allowed the hotel to increase its turnover by 5 to 10%.
- GM, Mercure Paris Bercy Bibliothèque
Lyndia Lecolier
Thanks to Skeat, a remarkable efficiency and a deployment in 48 hours for our classification 4 **** Thanks for your reactivity!
F&B Directory, Pullman Toulouse Centre
Pierre Dechelotte
Skeat is a tool that allows us to do one thing: customer FOCUS. The back office is fluid and easy to use. We have a usage rate of about 82% for dinner and 55% for breakfast.
- F&B Manager, Pullman Roissy CDG
Alban Delourme
An easy to use solution for our customers but also for our employees. 60% of our global F&B orders received are made via the application and the QR in room representing several K€/month of turnover
- Communications and events manager, Sofitel Golfe d'Ajaccio Thalassa
Stephanie Geroult
We use Skeat during the summer months for order taking in outdoor areas (swimming pools & private beaches) it makes the employee experience smoother, and allows customers to be served in record time. Skeat makes everyone's life easier in busy summer periods.
Why Accor chose SKEAT as a global partner
A strategic partnership built on technological excellence, global scalability, and a shared ambition to redefine the guest experience.
Delivering seamless, guest-centric ordering experiences that elevate satisfaction and streamline service across all F&B environments.
A highly flexible platform that adapts to each outlet — from luxury dining to casual spaces — while respecting brand identity and operational constraints.
Native and frictionless integration with Accor Live Limitless (ALL) to boost engagement, recognition, and guest loyalty.
A global deployment footprint across more than 20 countries, proving scalability, reliability, and operational expertise at enterprise level.
Deep technical mastery of the Oracle Hospitality Suite, enabling stable, secure, and enterprise-grade integrations.
Advanced Features Tailored for Hospitality Excellence
Explore Skeat's comprehensive suite of features designed to optimize F&B ordering and payment processes in hospitality.
Order & Pay
Give guests instant access to ordering from anywhere — fully synced with your POS and engineered for operational excellence. Turn every outlet into an all-day revenue engine without increasing staff.
Scan & Pay
Accelerate payments and remove friction with the fastest QR checkout in hospitality. Built to reduce wait times, increase table turnover, and deliver a smoother, high-performing guest experience.
In-Room Dining
Modernize room service with breakfast pre-orders, in-room ordering, and real-time status updates. A premium, seamless experience for guests — and streamlined operations for your team.
Staff Suite
Stay fully in control of service with the most powerful Staff Suite in hospitality. Hold Orders, Rush Control, Live Troubleshooting — precision tools built for peak-time performance and operational mastery.
Digital Signature
Let guests charge directly to their room folio with secure authentication and digital signature. Fully PMS-integrated, compliant, and frictionless — the way hotel payments should be.
Guest App
Deliver a fully branded, high-performance guest app that centralizes information, upsell, and content. Ultra-fast, fully customizable, and deeply integrated — the digital companion guests actually use.
Pre-Order
Enable scheduled pre-orders that automatically adapt menus by time of day, streamline breakfast planning, and flexibly control preparation logic — ensuring precise production, on-time delivery, and a seamless guest experience.
Dynamic Workflows
Control your operations with real-time intelligence. Auto-route orders across outlets, activate rush control instantly, and orchestrate service flow with the most advanced ops engine in hospitality.
Dynamic QR Rotation
QR codes that adapt automatically to your service model. Shift menus, outlets, or service flows based on time, day, or occupancy — ensuring guests always land on the right experience.
Digital Tipping
Boost staff engagement and guest satisfaction with seamless digital tipping. Transparent, compliant, and fast — built to reward teams and elevate service quality at every touchpoint.
Digital menu
Tired of static PDFs? Create stunning digital menus that captivate guests and drive sales. Fully customizable, synchronized with your POS database, easy to update, and designed to showcase your offerings in the best light.
Minimum Spending
Enforce minimum spend rules for outlets open to external guests — pool, rooftop, beach club. Skeat applies your minimum spending thresholds seamlessly and securely, directly within the ordering flow.
Credit Card Surcharge
For markets where credit card surcharges apply, like Australia, Skeat automatically calculates and applies the fees — fully connected to your POS service charges. Transparent for guests, compliant for your operations.
Rush Control
Handle peak times without flooding your kitchen with tickets. Rush Control acts as a virtual queue that regulates order flow and notifies guests of wait times — ensuring smooth service even during the busiest rushes.
Smart Order Grouping
Orders placed at the same table are intelligently grouped so all guests are served at the same time. Synchronized service, no manual coordination required.
Seamless Integrations with Leading Hospitality Systems & Payment Providers
SKEAT integrates effortlessly with top hospitality platforms to streamline operations and enhance guest experiences.
POS Integration
Skeat connects directly to your POS to synchronize product databases, menus, and configuration across multiple RVCs. The platform supports full multi-RVC setups, payment method configuration, and smart data synchronization — including controlled field-overwrite logic. Orders and payments are posted directly to the POS with no double entry, ensuring consistent, aligned, and up-to-date operational data.
PMS Integration
Skeat integrates with the PMS to authenticate guests, post charges to room folios, and capture digital signatures. The platform supports hotel rules such as NOPOST, deposit limits, and posting constraints — ensuring that in-room ordering and charge-to-room operations follow the property’s configuration and business logic.
Payment Providers
Skeat connects to local and global PSPs to support a wide range of payment methods, including Apple Pay, Google Pay, iDEAL, Bancontact, WeChat Pay, and more. The platform provides complete financial export capabilities for reconciliation, enabling smooth and compliant end-of-day and monthly finance operations.
Loyalty Integration
A seamless loyalty integration covering Earn, Burn, Voucher redemption, and Guest Enrollment. Skeat activates your loyalty program directly inside the ordering journey, enabling guests to earn or redeem points effortlessly while strengthening engagement and brand recognition.
We deliver our solutions globally
We support hospitality groups across the globe through local integrations, fiscal-compliant operations, multi-currency payments, regional tax engines, and fully international partner ecosystems.
Countries
Venues
Outlets
Frequently Asked Questions
Everything you need to know about Skeat before getting started.
No. Skeat is a web app accessible via a simple QR code scan. No download, no sign-up. The guest scans, browses the menu, orders and pays — directly from their browser.
Yes. Skeat integrates natively with the leading hospitality POS systems (Oracle MICROS, Lightspeed, Infrasys, etc.). Products, menus and prices are automatically synced, and every order is posted directly to your POS — no double entry.
Yes. Skeat integrates with your PMS to post charges to the guest folio, capture digital signatures and respect your posting rules (NOPOST, deposit limits, etc.). Everything is reconciled automatically.
Yes. The guest can choose to charge their room at checkout. Skeat authenticates the guest via the PMS, verifies posting authorizations and captures a digital signature. The amount is posted to the folio in real time.
Yes. Skeat supports online payment through leading PSPs (Adyen, Stripe, etc.) with Apple Pay, Google Pay, credit cards, iDEAL, Bancontact, WeChat Pay and more. The guest pays in one tap, directly from their browser.
Yes. Skeat is deployed in over 20 countries and integrates with your POS fiscal layer and local PMS rules: VAT, tax-inclusive/exclusive, credit card surcharges, and more. Tax handling is managed by your POS — Skeat connects to it and respects it natively.
Yes. The Skeat team handles the full deployment: platform configuration, POS and PMS integration, and coordination with your technical partners. As a certified partner of leading vendors (Oracle, Mews, etc.), we manage the relationship and technical aspects directly — you don't need to coordinate anything.
Yes. Each property can fully customise the experience: logo, colours, dish photos, descriptions, categories, availability schedules. The back-office is designed so your teams can update the offering independently.
Skeat offers 24/7 support with a dedicated Customer Success Manager for each property. Team training, post-deployment follow-up, continuous optimisation — we support you at every step.
Yes. The platform is built to manage multiple properties and multiple outlets per site (restaurant, bar, pool, room service, etc.). Each outlet has its own configuration, menus and operational rules.
The guest interface is available in 15 languages: German, English, Spanish, French, Simplified Chinese, Italian, Portuguese, Russian, Arabic, Dutch, Lithuanian, Hungarian, Polish, Latvian and Turkish. The language is detected automatically or can be selected by the guest.