For hotels and hospitality groups

The F&B platform built for hospitality.

Guests scan a QR code to order and pay on their phones. Order & Pay, Scan & Pay and In-Room Dining connect to your POS, PMS and loyalty programmes across your hotel’s outlets.

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Your menus, your brand and your service rules.

A guest scans the QR code on a wooden stand at their poolside table. At another table, a team member talks to guests with Pocket in hand.

One platform, built for your entire group

17
Countries
500+
Venues
1 500+
Outlets

Hotel F&B deserves a specialist.

Hotel F&B is our entire focus. We know your operations, your systems and your deployment needs, with one objective: improving performance across your outlets.

Hotel Tech Report
10 reviews

  • 100% dedicated to hotel F&B

    Restaurant, bar, pool, room service: we design every journey for the realities of hotel operations. Ordering, room charges and loyalty work together in a specialist platform, built from the outset for your teams and properties.

  • We take ownership of your integrations

    We understand your POS, your PMS and how they work together. Our teams configure integrations, coordinate vendors and resolve issues across the full journey, helping you launch faster and keep service running after go-live.

  • A deployment guided by your ROI

    More sales, less waiting, stronger adoption: we define objectives with you. Configuration, training and ongoing support aim to deliver a rapid return on investment. Your dedicated Customer Success Manager works with your teams and tracks results in daily operations.

  • Experience across 1,500+ outlets

    Across more than 500 properties and 17 countries, we have deployed SKEAT in a wide range of technical and operational environments.

  • The platform adapts to your teams

    Opening hours, menus, guest journeys, pre-orders or busy service periods: each outlet keeps its own rules. We configure SKEAT around your operation, down to the details your teams face every day and that shape the quality of service.

Every outlet. The same standard of service.

At the restaurant, by the pool or in the room: ordering and payments designed for every moment of the stay.

Order & Pay

Give guests instant access to ordering from anywhere — fully synced with your POS and engineered for operational excellence. Turn every outlet into an all-day revenue engine without increasing staff.

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Keep service in your hands.

Configurable tools for your teams, properties and operational requirements.

Staff Suite

Stay fully in control of service with the most powerful Staff Suite in hospitality. Hold Orders, Rush Control, Live Troubleshooting — precision tools built for peak-time performance and operational mastery.

Digital Signature

For room charges, Skeat captures the guest’s digital signature and sends it to your PMS. A signature linked to the room posting, with 75% fewer disputes. Secure guest authentication and your posting rules stay in place.

Guest App

Deliver a fully branded, high-performance guest app that centralizes information, upsell, and content. Ultra-fast, fully customizable, and deeply integrated — the digital companion guests actually use.

Pre-Order

Enable scheduled pre-orders that automatically adapt menus by time of day, streamline breakfast planning, and flexibly control preparation logic — ensuring precise production, on-time delivery, and a seamless guest experience.

Dynamic Workflows

Control your operations with real-time intelligence. Auto-route orders across outlets, activate rush control instantly, and orchestrate service flow with the most advanced ops engine in hospitality.

Dynamic QR Rotation

Configure QR routing by time, day or occupancy. SKEAT directs each scan to the menu, outlet or service flow assigned to those rules.

Digital Tipping

Boost staff engagement and guest satisfaction with seamless digital tipping. Transparent, compliant, and fast — built to reward teams and elevate service quality at every touchpoint.

Digital menu

Tired of static PDFs? Create stunning digital menus that captivate guests and drive sales. Fully customizable, synchronized with your POS database, easy to update, and designed to showcase your offerings in the best light.

Minimum Spending

Guests can place multiple orders on the same bill. At settlement, SKEAT checks the total against your minimum spend and adds any shortfall as a service charge.

Credit Card Surcharge

In Australia and Asia, SKEAT handles card surcharges through the service charges configured in your POS. Fees follow the market’s rules and are shown to guests before payment.

Rush Control

Handle peak times without flooding your kitchen with tickets. Rush Control acts as a virtual queue that regulates order flow and notifies guests of wait times — ensuring smooth service even during the busiest rushes.

Smart Order Grouping

Orders placed at the same table are intelligently grouped so all guests are served at the same time. Synchronized service, no manual coordination required.

Performance, proven on the ground.

Results observed at our clients, across F&B environments with very different demands.

+30%

Average Spending

75%
Customer Adoption
−10 min
Waiting Time

Why Accor chose SKEAT as a global partner

A strategic partnership built on technological excellence, global scalability, and a shared ambition to redefine the guest experience.

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  • F&B Guest Journey Excellence

    Delivering seamless, guest-centric ordering experiences that elevate satisfaction and streamline service across all F&B environments.

  • Unmatched Flexibility & Customization

    A highly flexible platform that adapts to each outlet — from luxury dining to casual spaces — while respecting brand identity and operational constraints.

  • Seamless ALL Loyalty Integration

    Native and frictionless integration with Accor Live Limitless (ALL) to boost engagement, recognition, and guest loyalty.

  • Proven Global Scalability

    SKEAT is deployed in 17 countries. Our team understands hotel operations and the practical requirements of international rollouts.

  • Enterprise-Grade Oracle Integration

    Deep technical mastery of the Oracle Hospitality Suite, enabling stable, secure, and enterprise-grade integrations.

Skeat Console on MacBook, Companion on iPad, Pocket on Samsung and a notification on Apple Watch
Skeat operational tools illustration

A smooth journey for guests. A clear view for your teams.

From the catalogue to the kitchen, your teams manage service with connected tools. Console, Companion and Pocket work together to keep every order under control.

  • Centralised menus and catalogues
  • Real-time order tracking
  • Service management on the floor

Seamless Integrations with Leading Hospitality Systems & Payment Providers

SKEAT integrates effortlessly with top hospitality platforms to streamline operations and enhance guest experiences.

POS Integration

Menus, products, orders and payments synchronised with your POS.

  • Lightspeed
  • Mews POS
  • Micros Simphony
  • Trivec Domino
  • Zelty
  • Infrasys

PMS Integration

Guest authentication, room posting and digital signatures sent to your PMS.

  • Opera
  • Planet
  • Mews
  • Shiji

Payment Providers

Your payment providers, currencies and local payment methods.

  • Stripe
  • Adyen
  • Network International
  • Edenred
  • Shift4Coming soon

Loyalty Integration

Points, benefits and loyalty programmes built into the guest journey.

  • Accor Live Limitless
  • Zerosix
  • Como

Guest App Integration

Bring SKEAT ordering and payments into your existing guest app.

  • Canary Technologies
  • Hudini
  • Bowo
  • Duve

Hospitality speaks for itself.

Hotel Tech Report
10 reviews
Skeat now accounts for an average of 40% of our room service sales, and has helped us gain 9 points in % on the quality of our room service. It is a real added value for our establishment.
Thomas GuillotF&B Manager, Novotel les halles
Skeat is a tool that allows us to do one thing: customer FOCUS. The back office is fluid and easy to use. We have a usage rate of about 82% for dinner and 55% for breakfast.
Pierre DechelotteF&B Directory, Pullman Toulouse Centre
We use Skeat during the summer months for order taking in outdoor areas (swimming pools & private beaches) it makes the employee experience smoother, and allows customers to be served in record time. Skeat makes everyone's life easier in busy summer periods.
Stephanie GeroultCommunications and events manager, Sofitel Golfe d'Ajaccio Thalassa
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SKEAT has changed our lives! It is an optimal solution that corresponds to our values: we minimize our ecological impact while making significant financial savings. The interface is ergonomic and very pleasant. We can offer our customers all our services and offers in one place.
Manon MonnierMarketing Communication Manager, Sofitel Paris Baltimore Tour Eiffel
Skeat is a real plus for the organisation and additional sales within our establishment. It represents 60% of our Room-Service orders, and 100% of our Night Room. Rhaël's support is essential, he is always ready to listen and help you find the right solution for your needs.
Benoit FrerotteF&B Manager, Novotel Monte Carlo
Following the onboarding, we encountered some difficulties related to our internal network, but the SKEAT team never let us down. After 3 weeks of technical adjustments and test sessions, we were finally able to set up the ordering offer of the room service in a fluid and efficient way. The team sees this as a real added value and a time saver. We are very happy with the result.
Julie LambertLeader Reception, Mercure Lyon Genas Eurexpo
The SKEAT digital solution allows us to offer our clients a truly qualitative tool. The teams offer 100% personalised support, adapted to the expectations of each establishment. Don't hesitate, and adopt the SKEAT QR code!
Stéphanie NicolasChargée de Communication, Grand Hôtel Roi rené Aix en Provence
An intuitive and flexible application, a personalized and very reactive follow-up, a real plus for our establishment!
Cloé fanjatButler, Novotel Lyon confluence
A very simple handling that leaves us free to set up the application according to the specific needs of each hotel. Very efficient!
Thomas De CarvalhoResponsable hébergement, Novotel Lyon Gerland Musée des Confluences
Very fun and easy to use software with very good feedback from customers on how to use it which allowed the hotel to increase its turnover by 5 to 10%.
Benjamin MercierF&B Director, Novotel Paris porte de Versailles
Thanks to Skeat, a remarkable efficiency and a deployment in 48 hours for our classification 4 **** Thanks for your reactivity!
Lyndia LecolierGM, Mercure Paris Bercy Bibliothèque
An easy to use solution for our customers but also for our employees. 60% of our global F&B orders received are made via the application and the QR in room representing several K€/month of turnover
Alban DelourmeF&B Manager, Pullman Roissy CDG

Your F&B potential, in 90 seconds.

Ninety seconds on the value we create, and why F&B becomes a real performance lever.

Built for one property. Ready for a group.

We support hospitality groups across the globe through local integrations, fiscal-compliant operations, multi-currency payments, regional tax engines, and fully international partner ecosystems.

We deliver our solutions globally

Frequently Asked Questions

Everything you need to know about Skeat before getting started.

Does the guest need to download an app?

No. Skeat is a web app accessible via a simple QR code scan. No download, no sign-up. The guest scans, browses the menu, orders and pays — directly from their browser.

Is the system integrated with my POS?

Yes. Skeat integrates natively with the leading hospitality POS systems (Oracle MICROS, Lightspeed, Infrasys, etc.). Products, menus and prices are automatically synced, and every order is posted directly to your POS — no double entry.

Does revenue flow back to the PMS?

Yes. Skeat posts charges to the guest folio, captures digital signatures and sends them to your PMS. Your posting rules, including NOPOST and deposit limits, are respected, with automatic reconciliation.

Can the guest charge to their room?

Yes. At checkout, guests can choose room charge. Skeat checks their identity and posting permissions in the PMS, captures their digital signature and sends it to the PMS. The amount is posted to the folio in real time.

Can the guest pay online?

Yes. Skeat supports online payment through leading PSPs (Adyen, Stripe, etc.) with Apple Pay, Google Pay, credit cards, iDEAL, Bancontact, WeChat Pay and more. The guest pays in one tap, directly from their browser.

Does the solution adapt to my country's tax requirements?

SKEAT follows the tax configuration in your POS and the rules of your PMS, including VAT and tax-inclusive or tax-exclusive pricing. For card surcharges, including Australia and the relevant Asian markets, SKEAT uses your POS service charges according to your configuration and local rules. Guests see the fees before payment. SKEAT is deployed in 17 countries.

Does Skeat handle the entire setup?

Yes. The Skeat team handles the full deployment: platform configuration, POS and PMS integration, and coordination with your technical partners. As a certified partner of leading vendors (Oracle, Mews, etc.), we manage the relationship and technical aspects directly — you don't need to coordinate anything.

Can I customise the menu and branding?

Yes. Each property can fully customise the experience: logo, colours, dish photos, descriptions, categories, availability schedules. The back-office is designed so your teams can update the offering independently.

What support is available?

Skeat offers 24/7 support with a dedicated Customer Success Manager for each property. Team training, post-deployment follow-up, continuous optimisation — we support you at every step.

Does Skeat work across multiple sites and outlets?

Yes. The platform is built to manage multiple properties and multiple outlets per site (restaurant, bar, pool, room service, etc.). Each outlet has its own configuration, menus and operational rules.

What languages are supported for the guest?

The guest interface is available in 15 languages: German, English, Spanish, French, Simplified Chinese, Italian, Portuguese, Russian, Arabic, Dutch, Lithuanian, Hungarian, Polish, Latvian and Turkish. The language is detected automatically or can be selected by the guest.

Bring a new dimension to your service.

Let’s talk about your properties, your systems and your F&B ambitions.

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Configuration, training and deployment support.